About the project
Elixinol is a company that manufactures and produces CBD Hemp oil for use in medical cannabis industries with over 25 years of experience. Their CBD products aid in the regulation of sleep, stress responses, pain management, immune system functions, and more.
Elixinol takes pride in being a select member of a niche group of CBD brands certified by the U.S. Hemp Administration, a preeminent authority in hemp industry quality control.
What we worked on
Elixinol sought to bolster its customer support team to enhance service quality and minimize wait times. Partnering with Resolvio, our objective was to ensure swift scalability of our team to maintain peak efficiency and adaptability to varying workloads.
The result has been a marked improvement in the quality of customer service, with a focus on rapid and efficient processing of customer requests.
Key demands
Connecting with each client and building trust
Effective communication and the ability to have clear conversations with clients in their own language
Comprehensive knowledge of the client's entire product line
Understanding and meeting individual client needs, fostering trust, and delivering tailored solutions
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